These Terms and Conditions apply to all sales of products and services via our webshop on PureBeautyDirect.com which is owned and operated by PureBeautyDirect.com, (“Pure Beauty Direct” or “we”) conducted by each customer procuring products and or services from webpage (the “customer”).
We recommend that customers carefully read through these terms and conditions before completing a purchase on our webshop.
Please note we only sell to licensed professionals and not private persons.
The content provided on this website is intended as a service to the Internet community and is designed to provide general information about the subject matter hereof. The information provided in the summary form is general in nature and is provided for informational purposes only. The content is not intended as a substitute for informed medical advice or recommendations from healthcare professionals. You should not use this information to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider.
Customers may place orders 24 hours a day on our webshop. We will process the order as quickly as possible and usually within 24 working hours from receipt of the order. Concerning products which are in backorder the dispatch will usually be 3-6 working days later unless otherwise informed.
After an order has been placed, the customer will receive an order overview by e-mail. Please note that the order overview is not an order confirmation and we are not bound by the customer’s purchase order at this stage. A binding agreement is made between the customer and PureBeautyDirect.com when the customer receives an email with the shipment notification, invoice, and packing slip.
When the customer places a purchase order in the webshop, this order is binding for the customer.
All orders for products are subject to availability, and PureBeautyDirect.com reserves the right to cancel any purchase order or agreement if supply is impossible.
It is the customer’s responsibility to ensure that all customer, delivery & Business number (were applicable) information which is provided to us is correct.
In the case that the customer makes changes about customer information, PureBeautyDirect.com carries the right to verify these new information and will within 24 working hrs, re-evaluate the customers account details for approval.
Delivery and delay
Products in stock will be shipped in 1-3 business days as the order has been placed.
Products which are not in stock will be ready for shipment normally within 3-6 working days.
If the order is delayed more than 6 working days, PureBeautyDirect.com must notify the customer thereof. In this case, the customer has the right to cancel the balance order within 24 hours for products not shipped timely.
All orders will be shipped with DHL from Europa. Concerning orders for China and Russia we use EMS/Postal service. The delivery time is between 2-3 working days and we provide our customers with a tracking number.
The maximum delivery time is thirty (30) days, as established by law. However it is very unusual that a delivery will take more than 1-3 working days in Europe and 4-8 working days in North America, China and Russia.
PureBeautyDirect.com is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
Import duty & tax
All prices displayed are exclusive any domestic taxes and duties. So once your order arrives at its destination you may, as the importer, be required by your local authorities to pay all import duties, customs and local sales taxes levied by the country you are importing to – in order to release your order from customs. This is the responsibility of the importer and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If a parcel is randomly chosen by customs to be processed, it can approximately 30 working days. Custom’s processing rarely takes more than 2 days, but in the rare case that it does, we allow customs to perform their job. By making an international sale, you agree to allow customs to also perform their duty.
Please note it is the responsibility of the importer (Customer) to know the rules and regulations of a country. If a package is stopped in customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will either resend the package or refund the amount of the products.
- You have 3 days from the date of delivery to return your items via a tracked signed for service.
- Email us with photos of the unopened SHIPPING box(es) (not product boxes)
- We will then send you instructions on how to return.
- Please follow the return instructions carefully.
- You must email your new tracking number to us so we can monitor the return.
- All returns are paid for by the customer.
We cannot process a return after 3 days from the delivery date. We must receive the returns tracking number before the 3th day.
You must wait for your return to reach us before we process a refund. Shipping costs are not refunded. Returns are at your own risk and we do not accept any responsibility for loss during the returns transit.
If a parcel is returned to us because it could not be delivered to you (either because you were not available, refused delivery, or could not collect it from the local post office) and we do not receive it back for any reason, we are unable to refund you until it returns.
PureBeautyDirect.com does not bear the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage, or other damage occurring in transit must be notified to the shipping carrier.
Cancellation of products
After an order has been placed, the order is binding for the customer unless PureBeautyDirect.com can not dispatch the products within 6 working days after receiving the order. In the case that PureBeautyDirect.com can not ship the products within 6 working days, the customer will be notified about this and have the choice to cancel the order.
Prices & payment
We accept payment via credit card and from the following credit card providers:
Visa, MasterCard & other credit card types.
Important: We handle credit card information with confidentiality, and we never store credit card information. Our payment provider hosts the form where the credit card details are entered and therefore we never see the credit card information. We do this to ensure security. Our webshop only stores transaction data needed for us to make the withdrawal from the specified account when shipping the product to the customer.
All customers paying by card are subject to validation checks. PureBeautyDirect.com reserves the right to delay any order if fraud is suspected.
We take precautions for printing errors, price increases and sold-out items on the website and in our promotions.
PureBeautyDirect.com acts as an international wholesaler and does not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products. Hence, the customer is responsible for specifying the order sufficiently for the purpose of ensuring that further wholesale or retail sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, patient information leaflets, labelling or presentation of the product in general.
The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.
PureBeautyDirect.com do only accepts orders from doctors, aesthetic clinics, hospitals, and wholesalers.
Obligations to inform and product recalls
The customer must within 48 hours from the time when information on an adverse event came or should have come to the customer’s knowledge provide any available information thereon to purebeautydirect.com.
In this respect, an adverse event means (i) any malfunction, failure, defect or deterioration in the characteristics and/or performance of a product, as well as any inadequacy in the labelling or the instructions for use which, directly or indirectly, has, might lead to or might have led to the death of a person or to a serious deterioration in their state of health and (ii) any technical or medical reason in relation to the characteristics or performance of a product leading to systematic recall of products of the same type by the customer.
The customer must no later than 8 days from receipt of the products inform PureBeautyDirect.com about any and all complaints, which may refer to the products. The information provided must include a full and complete description of the complaint and any action taken in response to the complaint by the customer.
PureBeautyDirect.com will notify the customer immediately in the event of PureBeautyDirect.com’ knowledge about a product recall and will provide instructions on how to assist in returning all affected products.
PureBeautyDirect.com may determine the recall measures required from the customer on a recall-by-recall basis, and the customer must comply with such measures unless such instructions are in violation of the law applicable to the customer.
Without further instruction, the customer must provide to PureBeautyDirect.com any available documentation on seizure notices from public agencies and recall notices sent to the customer’s potential subsequent customers. The customer bears its own cost in connection with product recalls.
Limitations of liability
PureBeautyDirect.com will not pay damages for any indirect losses or consequential damage suffered by the customer or any third party. Indirect losses or consequential damage include but are not limited to loss of business opportunities, loss of profit, loss of goodwill, loss of interest and duty to pay any liquidated damages, penalties or fines.
The maximum liability of PureBeautyDirect.com shall not exceed the purchase price originally paid by the customer for the product. The aforesaid monetary limitation applies irrespective of the basis of the liability and will to the widest extent possible include claims based on acts of negligence (whether ordinary or gross negligence), strict liability, product liability, etc.
The guarantee period ceased immediately if the product is repaired or moderated by persons/companies that are not authorized by PureBeautyDirect.com, or if the serial number has for whatever reason been removed from the product or defaced.
Use of Products
You are responsible for the purchase/use of the products within the country you reside, based on the legislation of that country.
Products should be administered by a trained professionals who agree to treat you. You must check with them first, if they agree to administer the product purchased by you, before you commit to buy.
We don’t give any advise on the treatment of products. Any product that is wasted because of self-treatment is at your own expense. We are a stockist of products only and don’t take any liability for loss of product.
PureBeautyDirect.com cannot promise that the content of the webshop is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. PureBeautyDirect.com may, at any time, amend the content of the webshop.
Although PureBeautyDirect.com strives to display the correct texts, images and pricing on the Webshop, errors may occur. If the customer has been charged the wrong amount in the webshop, purebeautydirect.com will either issue a credit note or send a charging for the extra amount.
PureBeautyDirect.com, however, reserves the right to cancel any order prior to dispatch should we find that the purchase is based on erroneous information, including incorrect pricing. In such case the customer will be notified by email. If PureBeautyDirect.com are unable to contact the customer, the order will be cancelled automatically.
Furthermore, PureBeautyDirect.com disclaims responsibility for non-delivery due to sold-out products and force majeure, including delivery failure due to our suppliers.